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Covid-19: Member Updates

August 5, 2021: Updated Mask Policy

Per CDC and State recommendations, Connex strongly encourages all individuals to wear a face mask or face covering while inside the branch for everyone's safety.

Individuals who are unvaccinated are required to wear a face mask or face covering while inside the branch. 

 

January 4, 2021: Stimulus Payment Update

With the recent announcement of COVID-related stimulus checks being disbursed, we want to provide helpful information for questions you may have about the payments.

Q: Am I eligible to receive a payment?
A: Connex cannot determine whether members are eligible. The government determines your eligibility. You can visit the IRS website here for detailed information on who qualifies.
 
Q: When will I receive my payment?
A: We do not have information on when electronic payments will post or when your paper check will be sent. You can visit the IRS's website here for the latest updates on payment timing.

Q: How will I receive my payment?
A: You will receive your payment in one of three ways: the bank account you provided on your most recent tax return, paper check, or by prepaid debit card in limited situations.

Q: How can I deposit a paper check?
A: You can make a deposit using the Connex mobile app or make a deposit at an ATM.

Q: Did Connex share my account number information with the IRS?
A: No, Connex has not provided your account information to the IRS. The IRS will use the bank account reported on your 2019 or 2018 tax return, if you qualify for a payment.

Connex branch and call center staff will not have additional information on where your payment is in process. Please utilize the IRS's website for the most current information.

Should you need to contact our member center, you may experience longer than average wait times. You may also use our convenient Chat feature on our website, as well as our secure email form, to reach a Connex representative. 

Stay safe and have a happy new year!

September 14, 2020: Branch Appointments Update

Great news! While appointments are still preferred for your convenience and ease of conducting business, they are no longer required in order to meet with desk staff. We are adhering to CDC social distancing guidelines, and a mask or face covering is required for all branch visits. Shared branching members must use drive-up windows and external Interactive Teller Machines (ITMs).

If you would like to make an appointment, please call 1-800-CR-UNION or go through the website. You'll need to log into your account and click on the Additional Services tab to schedule.

July 29, 2020: Branch & Call Center Hours Update

Good news! As of Monday, August 3, Connex branches and call center hours will revert to our normal operating times that were in place prior to the pandemic.

Lobby Hours:

Monday – Wednesday: 8:00 AM – 3:00 PM

Thursday:  8:00 AM – 6:00 PM

Friday: 8:00 AM – 5:00 PM

Saturday: 9:00 AM – 12:00 PM
 

Call Center Hours:  1.800.CR.UNION (800-278-6466 or 203-603-5700)

Monday – Friday: 8:00 AM – 4:00 PM

Saturday: 8:30 AM – 12:00 PM

 

As a reminder:

Drive-Up Window Hours: (North Haven, Orange, and Guilford branches)

Monday – Wednesday: 8:00 AM – 3:00 PM

Thursday:  8:00 AM – 6:00 PM

Friday: 8:00 AM – 5:00 PM

Saturday: 8:30 AM – 1:00 PM

 

The safety of our members and staff remains our first priority, so the lobby will still be accessible to just a few members at a time, adhering to CDC social distancing guidelines. Our staff will be wearing masks and gloves, our lobbies and ATM/ITMs will continue to be thoroughly sanitized, and our teller and desk stations have plastic shields. A mask or face covering is required for all in-branch visits. Shared branching members must use drive-up windows.

Although non-teller transactions will be allowed, priority will be given to members who have appointments. To make an appointment, please call 1-800-CR-UNION or visit our website, connexcu.org, log into your account, and click on the Additional Services tab to schedule.

Older adults and people who have underlying medical conditions should continue to consider using non-lobby banking services.

As a reminder, you still have a variety of options available for your banking needs that don’t require an in-branch visit: free online and mobile banking app, ATMs/ITMs, Call24 Telephone Banking, our chat feature, and our drive-up windows.

Thank you for your membership. Stay safe!

June 1, 2020: Branch Lobbies Re-Opening

Since the beginning of the Coronavirus (COVID-19) pandemic, Connex has been on the forefront of protecting our members and staff while providing continuous service. As we move forward together in these unprecedented times, the safety of our staff, your safety and your financial well-being remain our top priority. 

We are planning a gradual re-opening of our branch lobbies on June 3, 2020. You can expect that our staff will be wearing masks and gloves, our lobbies and ATM/ITMs will continue to be thoroughly sanitized, our teller and desk stations will have plastic shields, and we will adhere to the CDC guidelines for social distancing. A mask or face covering is required for all in-branch visits.  As we slowly reopen our doors, there are a few other items we want to make you aware of:

Lobby Service: Our lobbies will be open with the following business hours; Monday, Tuesday and Wednesday from 8AM to 3PM, Thursday from 8AM to 6PM, Friday from 8AM to 5PM and Saturday from 9AM to 12PM. Lobby access will be highly regulated, allowing for just a few members at a time to care for mandated social distancing guidelines. To conduct an in-person teller transaction, you will be greeted at the door and directed to the next available employee. Restroom facilities and coffee will not be available.

Meetings with desk representatives for loan closings, in-person applications (utilize our online loan application portal for fastest service), or other needs and requests are by appointment only. Appointments can be scheduled by calling 1-800 CR-UNION (203-603-5700) or visiting our website at connexcu.org, just log into your account, and click on the Additional Services tab to schedule an appointment.

Older adults and people who have underlying medical conditions should consider using non-lobby banking services including our drive-up windows, Online and Mobile Banking, and our ATMs/ITMs.

We’d like to emphasize the numerous banking options available to you, to help you avoid having to visit our lobbies:

Drive-Up Window: Our North Haven, Guilford, and Orange branches provide drive-up service Mondays, Wednesdays, and Fridays from 8AM to 5PM, Tuesdays and Thursdays from 8AM to 6PM, and Saturdays 8:30AM to 1PM. 

Free Online Banking and Mobile App: With our free Online Banking and Mobile App (available on Android and IOS), you can take advantage of all the ways you can bank safely and securely from home. Our Online Banking and the Mobile Banking app keep you connected to your accounts 24/7 so you can view balances, set alerts, schedule and pay bills, make loan payments, deposit checks, transfer money and more.

ATM/ITM: Our ATMs and ITMs are available to do a variety of transactions. With our ATMs you can get cash, transfer funds, and make a deposit. With our ITMs, you can see and speak with a live teller to conduct your transactions such as make a loan payment, cash a check, or ask them a question. As a member, you also have access to over 55,000 Allpoint ATMs worldwide; many can be found in Walgreens, CVS, Target, and more. You must wear a mask or face covering if you’re in an ATM/ITM vestibule. Also, pens with stylus tip may be used on the touch screen. Our ITM’s are available for transactions with a live teller from 7AM to 7PM Monday through Friday and 8AM to 1PM on Saturday.

Call24 Telephone Banking: Conduct most transactions by telephone - 24 hours-a-day, 7 days-a-week - toll-free nationwide at 1.800.CR.UNION (800-278-6466). Obtain balance information, transfer funds between accounts, listen to see if your checks have cleared, make loan payments, take loan advances, and much more.

Call Center: Our Call Center is available to answer members’ questions, schedule appointments, and assist with their needs when other channels cannot accommodate. Our Call Center hours are Monday through Friday, 8AM to 6PM and 8AM to 1PM on Saturday. Please call 1.800.CR.UNION (800-278-6466) or 203-603-5700 for assistance.

As an essential business, we understand the importance of giving you the tools and resources for your banking needs. Remember, all of our most up-to-date COVID-19 resources and information can be found here on our website. We also regularly update information on our Facebook, Twitter and Instagram pages, be sure to “like” or “follow” those if you haven’t already. 

Thank you for your patience, understanding, and valued membership. We will get through this – together.

May 6, 2020

If you're looking for a COVID-19 testing site, you can find a location near you here. You will also be able to take a self assessment and get information on who should be tested.

April 29, 2020

Due to the hardship caused by COVID-19, all U.S. consumers can get weekly online credit reports now through April 20, 2021 from TransUnion, Experian, and Equifax by visiting annualcreditreport.com.

April 17, 2020

While our lobbies are closed, we realize that the use of our drive-ups are busier than normal. Although we have always been open until 6pm on Thursdays and 5pm on Fridays, we have extended our drive-up window hours to help reduce the time members spend in line.

On Mondays, Wednesdays and Fridays our drive-up windows are open until 5pm; Tuesdays and Thursdays until 6pm.

Recently, we’ve noticed that wait times can generally be reduced if you visit during the following times.

• Wednesdays & Fridays from 8 am to 9 am
• Mondays and Wednesdays from 3 pm to 5 pm
• Tuesdays from 3 pm to 6 pm

We encourage you to come during those times to avoid a potential wait.

In addition, don’t forget our ITM live teller machines are open from 7 am to 7 pm Monday through Friday and 8 am – 1pm on Saturday. At our ITM live teller machines you can conduct many of the transactions you would typically conduct at our drive-up windows. For your safety, we sanitize these machines several times during the day. Our Call Center hours have also increased; now open from Monday through Friday 7 am – 7 pm and Saturday 7:30 am – 3 pm.

Stay safe, stay healthy. We’re here for you.

March 19, 2020 

As you know, the State of Connecticut has mandated the closing of many schools and businesses due to COVID-19 (coronavirus). We continue to monitor the guidelines provided by the CDC (Center for Disease Control) and the State of Connecticut. As always, the health and safety of our members, staff, and community are our highest priority.

Connex Credit Union is taking proactive steps to ensure you have the financial services you need, while adhering to safe and sound health practices for members and staff. Therefore, beginning Friday, March 20, the following changes will take effect:

ALL BRANCH LOBBIES WILL BE CLOSED. Please conduct your financial transactions using one of the following means:

Call Center – New extended hours - Monday - Friday 7 am – 7 pm and Saturday 7:30 am – 3 pm
800-CR-UNION or 203-603-5700

Drive-Up Window – Mon, Wed, Fri 8 am – 5 pm; Tues & Thurs 8 am – 6 pm;
 Sat 8:30 am – 1 pm (Shared Branching capable)

• 412 Washington Ave, North Haven
• 849 Boston Post Rd, Guilford
• 212 Boston Post Rd, Orange

Drive-Up ITM (Interactive “Live” Teller Machine) – Mon thru Fri 7 am – 7 pm; Sat 8 am – 1 pm

• 620 W Main St, Branford
• 849 Boston Post Rd, Guilford
• 212 Boston Post Rd, Orange
• 155 Main St, Monroe

Walk-Up ITM (Interactive “Live” Teller Machine) - Mon thru Fri 7 am – 7 pm; Sat 8 am – 1 pm   (Shared Branching capable)

• 412 Washington Ave, North Haven
• 620 W Main St, Branford
• 2100 Dixwell Ave, Hamden
• 533 S. Broad St, Meriden (Townline Square)
• 155 Main St, Monroe

ATM  24/7

• 412 Washington Ave, North Haven –Drive-Up & Walk-Up
• 620 W Main St, Branford - Drive-Up & Walk-Up
• 2 Whitney Ave, New Haven – Walk-Up (deposits and withdrawals)
• 533 S. Broad St, Meriden located in Townline Square – Drive–Up (withdrawals only) & Walk-Up
• 2100 Dixwell Ave, Hamden – Walk-Up
• 849 Boston Post Rd, Guilford - Drive-Up
• 155 Main St, Monroe - Drive-Up & Walk-Up
• 212 Boston Post Rd, Orange - Drive-Up

ALLPOINT ATMs – Fee-free at over 60,000 locations including CVS, Walgreens, Rite Aid, Target, etc.

The following services are offered in a limited capacity:

• Official checks, and credit/debit loan payments can only be accepted at Drive-Up Window locations (Guilford, Orange, North Haven)
• Coin Deposits may be made in North Haven and Guilford
• Debit Cards, Notary, and Loan Closings are by appointment. Please call 203-603-5700 to schedule.
• Utilize our Chat feature on our website to chat with a member service rep.
• For all other transactions such as account opening, loan applications or other questions, please contact us at 800-CR-UNION or 203-603-5700.

We will continue to monitor developments concerning COVID-19 and will update you via email, website, and social media. Thank you for your patience during this evolving situation.
Please note, all Drive-up windows, ATM & ITM locations are ADA compliant.

Rest assured that you are a member of one of the strongest credit unions in the state and remain significantly above the regulatory definition of “well-capitalized”. As members of Connex, you should feel confident that your savings are federally insured and backed in full faith and credit of the United States Government, the National Credit Union Association (NCUA), a U.S. Government Agency.

During our 80 year history we have weathered many challenges. We continue our unwavering commitment to our members, staff and community while keeping you safe and informed. Thank you for being a valued member of Connex Credit Union.

March 12, 2020 

Connex Credit Union takes the health and well-being of our members and staff seriously. As we keep abreast of updates surrounding the coronavirus (COVID-19), our thoughts are with those who have been affected by this quickly evolving situation. Just to let you now, we have increased the frequency of cleaning at our branches, check writing surfaces, and ATM and ITM machines. We are closely following the Center for Disease Control's (CDC) recommendations and best practices for keeping our facilities safe.
 
As we practice the CDC recommendation for “Social Distancing”, we strongly encourage you to take advantage of our many convenient options available to you. Those options include:
          
Online Banking 

• If you haven’t enrolled in online access, it only takes a few minutes to do so. ENROLL NOW

 Mobile Banking App

• Connex’s Mobile App lets you conveniently access your accounts 24/7.  With this handy tool, you can conduct a number of transactions; get account balances, transfer funds between accounts, pay bills, deposit checks, locate ATMs, and more. There is no cost to download the app, and it’s available for iPhone and Android.

 
Connex Member Service Call Center

• Call 1-800-CR-UNION with any questions regarding your accounts or for other information
• Agents available 8am - 4pm Monday through Friday and 8:30am - 12:00pm on Saturday 
• You can send us a secure message by clicking HERE. Messages will typically be responded to within 24 hours during the regular business week

 
Call24 Telephone Banking Service

• Conduct many transactions by phone 24/7/365. Learn more HERE

 
Connex Debit Card

• Use your Connex Visa Debit Card for ATM withdrawals and to make everyday purchases instead of using cash

          
ATM Network

• All of our branches have ATM access, or you can withdraw money at over 55,000 locations through our partnership with the Allpoint  network

 
Interactive Teller Machines

• ITMs are located at all of our branches*, many at the drive-through and allow you to interact with a staff member to conduct many routine teller-assisted transactions
• Agents available from 7am-7pm Monday through Friday and 8am-1pm on Saturday
• Click HERE for the location nearest to you

 
The best way to protect yourself and your family from the virus is through frequent hand washing - for at least 20 seconds each time and avoid touching your eyes, nose and mouth. Most importantly, if you are feeling unwell, stay home and rest. More tips are available on the CDC's website here.
 
Rest assured, as of today, the Credit Union's operations have not been impacted. If the situation changes we will provide the latest updates via email, our website. or follow us on Facebook, Twitter and Instagram.
 
 
Thank you for choosing Connex Credit Union.
 
 
* There is no ITM machine available at our 2 Whitney Ave, New Haven location.