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You can visit a branch, call us at 1-800-CR-UNION (1-800-278-6466), or update your information in Online Banking under the Secure Forms Tab

Members can use their Connex Visa Debit Card at any of our eight branch ATMs, and at over 50,000 worldwide and 43,000 nationwide Allpoint ATMs. Many Allpoint ATMs can be found at Walgreens, Target, Rite Aid, and CVS among others. Click on ATM locations to find the one nearest to you. Connex ATMs are free; Non-Connex and Allpoint ATMs are 7 free per month, then $2.00 per withdrawal

Standard share certificates require a $500 minimum deposit to open

The current balance is the total amount of funds in your account. The available balance is your current balance less any outstanding holds or debits that have not yet posted to your account.

If it's your first time ordering, please stop into a branch or contact the call center. If you are re-ordering checks, please click here.

Please check our Funds Availability Schedule. 

Yes! You can apply online. We offer personal and business credit cards. Go to the Products tab and look under the 'Personal' & 'Business' sections. 

Members can change their debit card PINS via an automated response system. Members simply need to call our 1-800-CR-UNION number and choose Option 4, and then Option 3 to reset your PIN. 

Travel alerts can be posted to the member’s VISA card when traveling putting the member's travel dates and destination. Member is also advised that they cannot use the debit card for vehicle rentals and we suggest to the member to be sure that they have another form of payment should they be renting a vehicle.

Connex debit cards cannot be used to rent vehicles. Almost all car rental facilities will not accept debit cards for rentals.

If the member finds that there is fraud on their account via their debit card. We will automatically shut down the debit card to prevent any further fraudulent charges from coming thru their account. We then verify the charges that are fraud on the account and will process the fraud claim form. If the member is local, we will schedule the member an appointment in one of the branches where they will go in to sign the fraud claim form and have a new debit card issued or if the member requests we can mail both the fraud claim form for the member to sign return and mail out a new debit card.

Yes, you can securely access up to 24 months of eStatements by logging into Online Banking and clicking ‘eStatements’ under the Additional Services tab. If you’d like to view older eStatements, click on ‘My Documents’ under this same tab. They are available 24 hours a day, seven days a week.

Please click here to find our fees.

No, the hold policy is the same for all.

Automatic Clearing House (ACH) Payroll is posted three (3) times a day, with the first starting approximately at 8 AM and the last posting approximately at 4 PM.

Automatic Clearing House (ACH) Payroll is posted three (3) times a day, with the first starting approximately at 8 AM and the last posting approximately at 4 PM.

You can locate your full member number at the top of your eStatements in Online Banking. This is located under the ‘Additional Services’ tab. You can also find your member number at the bottom of each check after the Connex routing number and the string of five (5) zeros.

Checking your balance is easy. The fast way is by logging into online banking or our mobile app on the accounts page. You can also contact our call center at 1-800-CR-UNION, use our chat feature, or visit one of our eight branch locations.

Yes! We offer coin-cashing machines at four convenient branch locations: Monroe, North Haven, Hamden, and Guilford. Members are charged a 5% fee and non-members are charged a 7% fee to use the machines.

Connex’s routing number is 211178200. You can also find this at the bottom of our website.

Connex’s daily cash limit per member is $1,500. If you require a greater amount of cash, please call your local branch. A photo ID is required for all cash and check withdrawals. Requests received by 10 AM will have a three (3) day turnaround.

If a member has reached the six (6) federally regulated maximum number of transfers from their share savings/money market accounts (per Reg D), you would need to stop into a branch to make the transaction. Call center representatives are not able to do this over the phone.

• Cash advances
• Large Cash withdrawals

Yes! You can use your Connex HSA debit card for all your qualified healthcare expenses. And you get the added bonus of a tax benefit.

Yes! We offer several home loan products to fix your needs.

You can borrow up to $20,000 with a Connex personal loan with a variety of terms.

Your title will be mailed 10 business days after the loan has been paid in full.

Yes, it’s easy to apply for membership via our website. To qualify, you must live, work, worship, or attend school in Fairfield, New Haven, Middlesex, or Hartford county. Must be age 18 or older to open an account online. Go to the Member Info & Resources tab of our website to apply

Yes! Connex offers Mobile Check Deposit for iPhone and Android mobile smartphones. Please write “for mobile deposit only” on the back of the check you're depositing.

It's easy!

• Step 1: Enter your member number in the username field and your Call24 pin in the password field. If you don’t have Call24, just use the last 4 digits of your Social Security Number. Then click “Login.”
• Step 2: Confirm your personal information and click “Continue.”
• Step 3: For security reasons you will create a new username and password for future logins. You will also be prompted to setup your login security settings (please have a phone handy).

It's simple! First, login to your mobile app. Select the 'More' option and then 'Settings.' Click 'Push Notifications' to choose the low balance alert or another type of notification. These alerts will help you to easily monitor your funds!

Yes! You can easily move money between your Connex account and your accounts at other financial institutions with External Transfers. All you need to do is log into Online Banking, go to the ‘Move Money’ tab, and select ‘External Transfers.’

Federal regulations limit the number of withdrawals and transfers from share savings/money market accounts to six (6) each calendar month, per Regulation D. Checking accounts, including HSA checking, are excluded from this regulation. You can make unlimited transactions from your checking account and HSA accounts.

Yes! We offer bill pay to our members. It is available for free with Yes! We offer bill pay to our members. It is available for free with Unbank Checking or Your Choice Checking

Stop payments can be issued over the phone we would need the check number, amount of the check, who the payee is on the check and the reason for the stop payment. Member is informed that there is a $35 fee to process the stop payment. The member is then mailed the form to sign and date and return to us showing that they gave us the authorization to process the Stop Payment.